Customer Complaints

Customer Complaints

In our many years of serving customers, we have found that on occasion, issues can arise. We have also discovered that most issues are, generally speaking, a result of either a miscommunication, or a lack of communication.

Whatever the case may be, we are committed to providing high-quality service to each person we are privileged to serve. For the quickest resolution to an issue, we ask that you first speak to the representative that you dealt with. If, however, you remain dissatisfied, we have a dedicated team who will act quickly to make sure your complaint is given to the appropriate manager and investigated fully.

How Do I Make a Complaint?

If you wish to complain about the advice or service you have received from us, you can write to the address below or submit the from below:

COLTEN MORTGAGE

6021 S Syracuse Way, Ste 104
Greenwood Village, CO 80111

Phone Number
888-562-6200

Alternative Email Address
support@coltenmortgage.com

WHAT INFORMATION DO WE NEED?

In order to help us resolve your complaint as quickly and efficiently as possible, we will need the following information:

  • Your name and address
  • The name and address of the representative that you have dealt with
  • Loan number, if known
  • Your preferred contact information
  • A clear description of your complaint
  • Details of your desired resolution